What insurance do you take?
- Oregon Health Plan
- Medicare with secondary coverage from the Oregon Health Plan
We do not accept Medicare only or private insurance. You may be able to qualify for special county funds if you meet their criteria.
How do I start services with New Narrative?
Start by scheduling an appointment for screening at (503) 726-3742. During your appointment, you will be asked a series of questions so we can explore your goals for treatment and relevant symptoms together. We will verify your insurance. The intake clinician will determine if our services are the best fit for your mental health diagnosis. If we are a good fit for you, our next step is to determine your team and set a schedule.
I am trying to get help for someone who does not know they need help. Can I make an appointment for them to get evaluated?
We only work with individuals who willingly want our services. They must be a consenting adult (18 years or older).
I am moving to Oregon soon. Can I set up care even though I do not live there yet?
If you are insured through the Oregon Health Plan (OHP), we can set up an intake appointment. If you are planning to enroll in OHP, please know that enrollment can take up to 45 days. We cannot set up care until you are enrolled.
Can I see a therapist weekly?
You and your team member will determine the frequency of appointments based on your goals for treatment and medical necessity.
Can someone walk in and be seen immediately?
New Narrative is not a crisis walk-in center, but we can usually offer same-day or next-day intake appointments. Please contact our Intake Team at (503) 726-3742. If you need emergency walk-in services for immediate counseling, crisis intervention, or medication consultation, the following resources are available in the Portland area: Hawthorne Walk-In Center (Washington County), Cascadia Urgent Walk-In Center (Multnomah County), and Riverstone Walk-in Center (Clackamas County).
Can I receive medication management services from New Narrative?
Yes, but you will be asked to participate in a full mental health assessment at intake and may be asked to consider therapy in addition to medications, depending on the assessment.
How do I get into your housing programs?
Our independent and supportive housing require personal income or a housing voucher. Some housing is fair market, while other housing requires a referral from your current mental health provider and/or a housing assessment with the county.
For individuals seeking housing in Washington County, consult Community Action and Washington County Dept. of Housing to inquire about housing vouchers. For individuals seeking housing in Multnomah County, good resources include Coordinated Access, Transition Projects, or Northwest Pilot Projects. In limited cases, probation/parole officers are able to make referrals into housing. We do not have housing in Clackamas County.
How do I get someone into your residential programs?
Our residential programs require a referral from the person’s current mental health provider, a PRTS form, and accompanying documentation outlining the mental health symptoms and effects on functioning. Priority is often given to those who are exiting the Oregon State Hospital or who are in acute care settings or jails. For more information about the various programs, and to check which facilities might be accepting referrals, please visit www.oregonamhi.wikidot.com
Do you provide alcohol and drug treatment?
We do not provide alcohol and drug treatment, however, we have a good working relationship with area providers, such as CODA and DePaul.