Have a question? We get it — we’re a dynamic agency trying to address a vast social disparity. Hopefully, we can answer your question below. If not, you can reach us at contact@NewNarrativePDX.org.
What insurance do you take?
- Oregon Health Plan
- Medicare with secondary coverage from the Oregon Health Plan
We do not accept Medicare only or private insurance. You may be able to qualify for special county funds if you meet their criteria.
How do I start services with New Narrative?
Start by scheduling an appointment for screening at (503) 726-3742. During your appointment, you will be asked a series of questions so we can explore your goals for treatment and relevant symptoms together. We will verify your insurance. The intake clinician will determine if our services are the best fit for your mental health diagnosis. If we are a good fit for you, our next step is to determine your team and set a schedule.
I am trying to get help for someone who does not know they need help. Can I make an appointment for them to get evaluated?
We only work with individuals who willingly want our services. They must be a consenting adult (18 years or older).
I am moving to Oregon soon. Can I set up care even though I do not live there yet?
If you are insured through the Oregon Health Plan (OHP), we can set up an intake appointment. If you are planning to enroll in OHP, please know that enrollment can take up to 45 days. We cannot set up care until you are enrolled.
Can I see a therapist weekly?
You and your team member will determine the frequency of appointments based on your goals for treatment and medical necessity.
Can someone walk in and be seen immediately?
New Narrative is not a crisis walk-in center, but we can usually offer same-day or next-day intake appointments. Please contact our Intake Team at (503) 726-3742. If you need emergency walk-in services for immediate counseling, crisis intervention, or medication consultation, the following resources are available in the Portland area: Hawthorne Walk-In Center (Washington County), Cascadia Urgent Walk-In Center (Multnomah County), and Riverstone Walk-in Center (Clackamas County).
Can I receive medication management services from New Narrative?
Yes, but you will be asked to participate in a full mental health assessment at intake and may be asked to consider therapy in addition to medications, depending on the assessment.
How do I get into your housing programs?
Our independent and supportive housing require personal income or a housing voucher. Some housing is fair market, while other housing requires a referral from your current mental health provider and/or a housing assessment with the county.
For individuals seeking housing in Washington County, consult Community Action and Washington County Dept. of Housing to inquire about housing vouchers. For individuals seeking housing in Multnomah County, good resources include Coordinated Access, Transition Projects, or Northwest Pilot Projects. In limited cases, probation/parole officers are able to make referrals into housing. We do not have housing in Clackamas County.
How do I get someone into your residential programs?
Our residential programs require a referral from the person’s current mental health provider, a PRTS form, and accompanying documentation outlining the mental health symptoms and effects on functioning. Priority is often given to those who are exiting the Oregon State Hospital or who are in acute care settings or jails. For more information about the various programs, and to check which facilities might be accepting referrals, please visit www.oregonamhi.wikidot.com.
Do you provide alcohol and drug treatment?
We do not provide alcohol and drug treatment, however, we have a good working relationship with area providers, such as CODA and DePaul.
General and Gift
Who does New Narrative serve?
We support adults (18 and older) with a wide range of mental health needs.
Where are you located?
We have multiple facilities within the Portland metro area. Our administrative offices are in Tigard.
Do you serve families?
No, we only serve adults 18 and older.
What is New Narrative’s tax ID number?
New Narrative is an IRS-designated nonprofit. Our EIN is 93-0685734.
What kinds of services do you offer?
We offer clinical, peer, and supportive housing services as well as homeless outreach.
How can I find out more about donating?
You can learn more about donations on our Give page.
What if my question isn’t listed here?
Please, reach out to us at (503) 726-3690 or info@NewNarrativepdx.org.
Is New Narrative a 501(c)(3)?
Yes, we are an IRS-designated nonprofit. Our EIN is 93-0685734.
Where can I find New Narrative’s financials?
You can view our annual report on our Financials page.
What is New Narrative’s mission?
Our mission is to provide resources so people seeking mental health care can develop the tools to thrive, not just survive. You can find more info on our Mission, vision, values page.
How I can get involved, volunteer, or partner with New Narrative?
We love to expand our community of supporters. You can learn about opportunities to get involved on our Advocate page.
What are the types of career opportunities available at New Narrative?
At New Narrative, the staff is critical to everything we do. It’s through our people that we serve our service recipients and the greater community. New Narrative has many career opportunities, particularly in clinical, peer, residential, and administrative roles. Take a look at our current openings to find the right career opportunity for you.
How does New Narrative define equal opportunity?
It’s our goal and privilege to recognize, accept, and celebrate the great differences that make us a community. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, or veteran or disability status.
What is onboarding like for new employees?
We’re committed to the training and development of our employees. We have a rigorous onboarding program that allows individuals to understand from the very beginning the true nature of a given role via shadowing a colleague for “a day in the life.”
Are there opportunities for continued training?
If our staff stays up to date on mental health knowledge and practices, we’re able to deliver better services for our service recipients and community. Therefore, New Narrative has and will continue to support and encourage our staff to seek certification and licensing related to their position. Currently, we work with our staff to help them obtain any of the following certifications and licenses: QMHA, QMHP, CADC, LCSW, LPC, and others.
What is the culture like?
We build connections that transform teams into strong communities. We are a local company that is invested in being an advocate for those in need.
What benefits does your company offer?
- Your choice of multiple health insurance plans to best fit your needs
- Dental and vision benefits
- Life and AD&D plan
- An employee assistance program that accommodates a variety of needs, including psychological help, legal help, daycare search help, and many other types of assistance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- 401(k) plan with matching
- Voluntary disability insurance, accident insurance, critical illness insurance, and Medical Bridge benefits
- PTO, sick days, and paid holidays
Does an employee need to work full time to qualify for benefits?
No. Most benefits are available to employees who work as little as 20 hours a week.